We offer a 14-Day Change of Mind policy. If you've changed your mind, made an incorrect purchase, or found a product to be incompatible for your use/requirements/existing gear, you may be eligible to return it (subject to the following terms)...

What is your change of mind returns policy?

For hygiene, safety and resale reasons, we can't accept change of mind returns on: Earphones / IEMs / CIEMs, Headphones, Ear tips and ear pads, Cabling cut and sold by the metre, Software, Oversized / bulky orders (e.g. multi-component systems or...

For hygiene, safety and resale reasons, we can&apos;t accept change of mind returns on:<ul><li style="font-family: Inter; font-size: 16px;">Earphones / IEMs / CIEMs</li><li style="font-family: Inter; font-size: 16px;">Headphones</li><li style="font-family: Inter; font-size: 16px;">Ear tips and ear pads</li><li style="font-family: Inter; font-size: 16px;">Cabling cut and sold by the metre</li><li style="font-family: Inter; font-size: 16px;">Software</li><li style="font-family: Inter; font-size: 16px;">Oversized / bulky orders (e.g. multi-component systems or bundles)</li><li style="font-family: Inter; font-size: 16px;">Special orders</li><li style="font-family: Inter; font-size: 16px;">Consumables</li></ul>This does not affect your rights for faulty products under the Australian Consumer Law.

Which products can't be returned for change of mind?

To help us resolve your enquiry, please include your order number (and your job or RA number if you have one), along with as much detail as possible.

Submit your enquiry below and we will contact you within 1-2 Business Days.

Addicted to Audio

Change of Mind Returns

Returns & Refunds

What are the delivery options for online purchases?

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Your Account

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About Us & Policies