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Which products can't be returned for change of mind?Updated 5 days ago

For hygiene, safety and resale reasons, we can't accept change of mind returns on:

  • Earphones / IEMs / CIEMs
  • Headphones
  • Ear tips and ear pads
  • Cabling cut and sold by the metre
  • Software
  • Oversized / bulky orders (e.g. multi-component systems or bundles)
  • Special orders
  • Consumables

This does not affect your rights for faulty products under the Australian Consumer Law.

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