1. Browse the site and add items to your cart. 2. Click the cart, then Checkout. 3. Enter your delivery and contact details and choose a delivery option. 4. Choose a payment method and pay. Once payment is validated, we'll email you an order...

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" style="font-family: Inter;">1. Browse the site and add items to your cart.<br>2. Click the cart, then Checkout.<br>3. Enter your delivery and contact details and choose your preferred delivery option.<br>4. Choose a payment method and pay.<br><br>Once payment is validated, we&apos;ll email you an order confirmation with your order number and a summary. Please check your order details carefully before submitting your order - you&apos;re responsible for ensuring delivery and billing address details are correct.</span></p>

How do I place an order?

You can purchase in person at any of our stores in Melbourne, Sydney, Perth and Adelaide, or call our online team on 1300 888 602 (Mon-Fri, 9am-5.30pm) for help with placing an online order via our website.

<p id="isPasted"><span style="font-family: Inter;">You can purchase in person at any of our stores in Melbourne, Sydney, Perth and Adelaide, or call our online team on 1300 888 602 (Mon-Fri, 9am-5.30pm) for help with placing an online order via our website.<br><br>You can also reach any individual store directly - see our Contact page for numbers and trading hours.</span></p>

Can I order by phone or in store?

A few common reasons a code may not apply: The code has expired or reached its usage limit. Your cart doesn't meet the code's conditions (e.g. minimum spend or eligible products). Some items (e.g. clearance or already-discounted products) may be...

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1"><span style="font-family: Inter;">A few common reasons a code may not apply:<br>- The code has expired or reached its usage limit.<br>- Your cart doesn&apos;t meet the code&apos;s conditions (e.g. minimum spend or eligible products).<br>- Some items (e.g. clearance or already-discounted products) may be excluded.<br>- The code was mistyped - check for extra spaces.<br><br>Still stuck? Contact us at </span><span style="text-decoration: underline; font-family: Inter;"><a target="_blank" href="mailto:info@addictedtoaudio.com.au"><span style="color: rgb(41, 105, 176);">info@addictedtoaudio.com.au</span></a></span><span style="font-family: Inter;">.</span></span></p>

Why isn't my discount/coupon code working?

To help us resolve your enquiry, please include your order number (and your job or RA number if you have one), along with as much detail as possible.

Submit your enquiry below and we will contact you within 1-2 Business Days.

Addicted to Audio

Placing an Order

Ordering & Payments

What are the delivery options for online purchases?

Do you deliver internationally?

Do you deliver to remote or regional areas?

Shipping Options & Costs

How long will my delivery take?

How do I track my order?

What happens if I'm not home for my delivery?

When will I receive my pre-order?

Delivery Times & Tracking

Can I collect my order from a store?

In-Store Pickup

My delivery arrived damaged - what do I do?

I'm missing an item or accessory from my order

Delivery Problems

Shipping & Delivery

How do pre-orders work?

Pre-Orders

Can I change or cancel my order?

Can I update my delivery address after ordering?

Why was my order cancelled or not charged?

Changing or Cancelling an Order

What payment methods do you accept?

Do you offer interest-free or buy-now-pay-later?

Are my payments secure?

Ways to Pay

Do you price match?

Pricing & Price Match

What is your change of mind returns policy?

Which products can't be returned for change of mind?

Change of Mind Returns

How do I return an item?

How long do refunds take to process?

Starting a Return

Returns & Refunds

My product is faulty on arrival (DOA) - what do I do?

What information do I need for a DOA or warranty claim?

Faulty on Arrival (DOA)

What warranty do your products come with?

How do I make a warranty claim?

How long do repairs take?

Warranty & Repairs

Faults, Warranty & Repairs

Do you sell gift cards?

Gift Cards

How does store credit work?

Store Credit

Gift Cards & Store Credit

Can you help me choose the right product?

Choosing the Right Gear

What is Bespoke Audio Services?

Do you offer custom in-ear monitors (CIEMs)?

Bespoke & Custom Audio

Shopping & Product Help

How do I create an account?

How do I reset my password?

How do I update my account details?

Managing Your Account

Your Account

How do I contact Addicted to Audio?

Where are your stores and what are the opening hours?

Contact & Stores

Are you an authorised Australian retailer?

Do you have a newsletter?

Our Promise

Where can I read your Terms & Conditions?

How do you handle my privacy and personal information?

What are my rights under the Australian Consumer Law?

Terms, Privacy & Your Rights

About Us & Policies