We offer a 14-Day Dead on Arrival (DOA) policy. If your new product is faulty or non-functional on delivery or during initial setup, you can request a replacement, refund or store credit...

We offer a 14-Day Dead on Arrival (DOA) policy. If your new product is faulty or non-functional on delivery or during initial setup, you can request a replacement, refund or store credit. To submit a DOA claim: 1. Report it within 14 days of your invoice date (for in-store purchases) or delivery date (for online purchases), via <a href="mailto:info@addictedtoaudio.com.au">info@addictedtoaudio.com.au</a> or the Contact Form on our website (selecting topic: Warranty Request).&#xA0; Please provide the following details:<ul><li style="font-size: 15px;" id="isPasted">your order details and a copy of your purchase invoice</li><li style="font-size: 15px;">a detailed description of the fault</li><li style="font-size: 15px;">the serial number of your product, and</li><li style="font-size: 15px;">photos and/or a video clip (or link to a video clip) which clearly demonstrates the reported issue</li><li style="font-size: 15px;">any other relevant details to support your claim </li></ul>2. Our Warranty team will be in touch to help troubleshoot the issue as a first step. If troubleshooting isn&apos;t able to determine the cause or the issue remains unresolved, we will then issue a Return Authorisation and a free return postage label to help facilitate return of the product back to us for assessment (or you may elect to return it to one of our retail stores instead, provided it isn&apos;t large/bulky).3. Once we receive your product at our head office and verify the fault, we will endeavour to action your chosen remedy (refund, replacement or store credit) within 2-7 business days. Please note: if no fault is found, or the issue is determined to have be caused by incorrect setup, misuse, or incompatibility, an Assessment &amp; Return fee may be payable before your product can be returned to you.&#xA0;

My product is faulty on arrival (DOA) - what do I do?

To help us assess your claim quickly, please include:Invoice or order numberProduct brand and modelSerial numberA detailed description of the fault, with photos and/or video clearly showing the issueYour preferred remedy (replacement, refund or...

To help us assess your claim quickly, please include:<ul><li style="font-size: 15px; font-family: Inter;">your order details and a copy of your purchase invoice</li><li style="font-size: 15px; font-family: Inter;">a detailed description of the fault</li><li style="font-size: 15px; font-family: Inter;">the serial number of your product, and</li><li style="font-size: 15px; font-family: Inter;">photos and/or a video clip (or link to a video clip) which clearly demonstrates the reported issue</li><li style="font-size: 15px; font-family: Inter;">any other relevant details to support your claim</li></ul>

What information do I need for a DOA or warranty claim?

To help us resolve your enquiry, please include your order number (and your job or RA number if you have one), along with as much detail as possible.

Submit your enquiry below and we will contact you within 1-2 Business Days.

Addicted to Audio

Faulty on Arrival (DOA)

Faults, Warranty & Repairs

What are the delivery options for online purchases?

Do you deliver internationally?

Do you deliver to remote or regional areas?

Shipping Options & Costs

How long will my delivery take?

How do I track my order?

What happens if I'm not home for my delivery?

When will I receive my pre-order?

Delivery Times & Tracking

Can I collect my order from a store?

In-Store Pickup

My delivery arrived damaged - what do I do?

I'm missing an item or accessory from my order

Delivery Problems

Shipping & Delivery

How do I place an order?

Can I order by phone or in store?

Why isn't my discount/coupon code working?

Placing an Order

How do pre-orders work?

Pre-Orders

Can I change or cancel my order?

Can I update my delivery address after ordering?

Why was my order cancelled or not charged?

Changing or Cancelling an Order

What payment methods do you accept?

Do you offer interest-free or buy-now-pay-later?

Are my payments secure?

Ways to Pay

Do you price match?

Pricing & Price Match

Ordering & Payments

What is your change of mind returns policy?

Which products can't be returned for change of mind?

Change of Mind Returns

How do I return an item?

How long do refunds take to process?

Starting a Return

Returns & Refunds

What warranty do your products come with?

How do I make a warranty claim?

How long do repairs take?

Warranty & Repairs

Do you sell gift cards?

Gift Cards

How does store credit work?

Store Credit

Gift Cards & Store Credit

Can you help me choose the right product?

Choosing the Right Gear

What is Bespoke Audio Services?

Do you offer custom in-ear monitors (CIEMs)?

Bespoke & Custom Audio

Shopping & Product Help

How do I create an account?

How do I reset my password?

How do I update my account details?

Managing Your Account

Your Account

How do I contact Addicted to Audio?

Where are your stores and what are the opening hours?

Contact & Stores

Are you an authorised Australian retailer?

Do you have a newsletter?

Our Promise

Where can I read your Terms & Conditions?

How do you handle my privacy and personal information?

What are my rights under the Australian Consumer Law?

Terms, Privacy & Your Rights

About Us & Policies