To help us resolve your enquiry, please include your order number (and your job or RA number if you have one), along with as much detail as possible.

Submit your enquiry below and we will contact you within 1-2 Business Days.

Addicted to Audio

To help us assess your claim quickly, please include:<ul><li style="font-size: 15px; font-family: Inter;">your order details and a copy of your purchase invoice</li><li style="font-size: 15px; font-family: Inter;">a detailed description of the fault</li><li style="font-size: 15px; font-family: Inter;">the serial number of your product, and</li><li style="font-size: 15px; font-family: Inter;">photos and/or a video clip (or link to a video clip) which clearly demonstrates the reported issue</li><li style="font-size: 15px; font-family: Inter;">any other relevant details to support your claim</li></ul>

To help us assess your claim quickly, please include:<ul><li>Invoice or order number</li><li>Product brand and model</li><li>Serial number</li><li>A detailed description of the fault, with photos and/or video clearly showing the issue</li><li>Your preferred remedy (replacement, refund or store credit)</li><li>Any other relevant details</li></ul>

What information do I need for a DOA or warranty claim?

Faults, Warranty & Repairs

Faulty on Arrival (DOA)

What are the delivery options for online purchases?

Do you deliver internationally?

Do you deliver to remote or regional areas?

Shipping Options & Costs

How long will my delivery take?

How do I track my order?

What happens if I'm not home for my delivery?

When will I receive my pre-order?

Delivery Times & Tracking

Can I collect my order from a store?

In-Store Pickup

My delivery arrived damaged - what do I do?

I'm missing an item or accessory from my order

Delivery Problems

Shipping & Delivery

How do I place an order?

Can I order by phone or in store?

Why isn't my discount/coupon code working?

Placing an Order

How do pre-orders work?

Pre-Orders

Can I change or cancel my order?

Can I update my delivery address after ordering?

Why was my order cancelled or not charged?

Changing or Cancelling an Order

What payment methods do you accept?

Do you offer interest-free or buy-now-pay-later?

Are my payments secure?

Ways to Pay

Do you price match?

Pricing & Price Match

Ordering & Payments

What is your change of mind returns policy?

Which products can't be returned for change of mind?

Change of Mind Returns

How do I return an item?

How long do refunds take to process?

Starting a Return

Returns & Refunds

My product is faulty on arrival (DOA) - what do I do?

What warranty do your products come with?

How do I make a warranty claim?

How long do repairs take?

Warranty & Repairs

Do you sell gift cards?

Gift Cards

How does store credit work?

Store Credit

Gift Cards & Store Credit

Can you help me choose the right product?

Choosing the Right Gear

What is Bespoke Audio Services?

Do you offer custom in-ear monitors (CIEMs)?

Bespoke & Custom Audio

Shopping & Product Help

How do I create an account?

How do I reset my password?

How do I update my account details?

Managing Your Account

Your Account

How do I contact Addicted to Audio?

Where are your stores and what are the opening hours?

Contact & Stores

Are you an authorised Australian retailer?

Do you have a newsletter?

Our Promise

Where can I read your Terms & Conditions?

How do you handle my privacy and personal information?

What are my rights under the Australian Consumer Law?

Terms, Privacy & Your Rights

About Us & Policies

What information do I need for a DOA or warranty claim?Updated 5 days ago