We work quickly to dispatch orders, so changes or cancellations aren't always possible. If your order has not yet been dispatched, contact us as soon as possible and we'll do our best to action it. Please note however that we can't guarantee...

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1"><span style="font-family: Inter;">We work quickly to dispatch orders, so changes or cancellations aren&apos;t always possible.<br><br><strong>If your order has not yet been dispatched:&#xA0;</strong><br>Contact us as soon as possible at&#xA0;</span><span style="text-decoration: underline; font-family: Inter;"><a target="_blank" href="mailto:info@addictedtoaudio.com.au"><span style="color: rgb(41, 105, 176);">info@addictedtoaudio.com.au</span></a></span><span style="font-family: Inter;"> or via the Contact Form (select topic: Order Cancellation Request) and we&apos;ll do our best to action it. Please note however that we can&apos;t guarantee a change will be possible once order processing has begun.<br><br><strong>If your order has already been dispatched:&#xA0;</strong><br>Unfortunately it can&apos;t be cancelled, but you may be able to request a Change of Mind return. A 10% restocking fee plus merchant, freight-recovery and handling fees apply if approved, and you will need to arrange and pay for the return.</span></span></p>

Can I change or cancel my order?

If your order hasn't been dispatched yet, contact us immediately and we'll try to update it - but automatic processing means we can't guarantee changes. Please ensure that you double-check your address details before finalising your order, as...

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" style="font-family: Inter;">If your order hasn&apos;t been dispatched yet, contact us immediately and we&apos;ll try to update it - but automatic processing means we can&apos;t guarantee changes.<br><br>Please ensure that you double-check your address details before finalising your order, as you are responsible for providing an accurate, complete address during checkout. Undeliverable or Returned-To-Sender parcels caused by incorrect details may incur restocking or re-delivery fees, quoted case-by-case.</span></p>

Can I update my delivery address after ordering?

All payments pass through a third-party security check to protect you and us from fraud. Orders flagged as suspicious may be automatically cancelled by our payment provider, and this unfortunately can't be reversed. If your order was cancelled...

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1"><span style="font-family: Inter;">All payments pass through a third-party security check to protect you and us from fraud. Orders flagged as suspicious may be automatically cancelled by our payment provider, and this unfortunately can&apos;t be reversed.<br><br>If your order was cancelled, any pending charge is typically released by your bank within a few business days. Contact us at </span><span style="text-decoration: underline; font-family: Inter;"><a target="_blank" href="mailto:info@addictedtoaudio.com.au"><span style="color: rgb(41, 105, 176);">info@addictedtoaudio.com.au</span></a></span><span style="font-family: Inter;"> if you have questions about a specific order.</span></span></p>

Why was my order cancelled or not charged?

To help us resolve your enquiry, please include your order number (and your job or RA number if you have one), along with as much detail as possible.

Submit your enquiry below and we will contact you within 1-2 Business Days.

Addicted to Audio

Changing or Cancelling an Order

Ordering & Payments

What are the delivery options for online purchases?

Do you deliver internationally?

Do you deliver to remote or regional areas?

Shipping Options & Costs

How long will my delivery take?

How do I track my order?

What happens if I'm not home for my delivery?

When will I receive my pre-order?

Delivery Times & Tracking

Can I collect my order from a store?

In-Store Pickup

My delivery arrived damaged - what do I do?

I'm missing an item or accessory from my order

Delivery Problems

Shipping & Delivery

How do I place an order?

Can I order by phone or in store?

Why isn't my discount/coupon code working?

Placing an Order

How do pre-orders work?

Pre-Orders

What payment methods do you accept?

Do you offer interest-free or buy-now-pay-later?

Are my payments secure?

Ways to Pay

Do you price match?

Pricing & Price Match

What is your change of mind returns policy?

Which products can't be returned for change of mind?

Change of Mind Returns

How do I return an item?

How long do refunds take to process?

Starting a Return

Returns & Refunds

My product is faulty on arrival (DOA) - what do I do?

What information do I need for a DOA or warranty claim?

Faulty on Arrival (DOA)

What warranty do your products come with?

How do I make a warranty claim?

How long do repairs take?

Warranty & Repairs

Faults, Warranty & Repairs

Do you sell gift cards?

Gift Cards

How does store credit work?

Store Credit

Gift Cards & Store Credit

Can you help me choose the right product?

Choosing the Right Gear

What is Bespoke Audio Services?

Do you offer custom in-ear monitors (CIEMs)?

Bespoke & Custom Audio

Shopping & Product Help

How do I create an account?

How do I reset my password?

How do I update my account details?

Managing Your Account

Your Account

How do I contact Addicted to Audio?

Where are your stores and what are the opening hours?

Contact & Stores

Are you an authorised Australian retailer?

Do you have a newsletter?

Our Promise

Where can I read your Terms & Conditions?

How do you handle my privacy and personal information?

What are my rights under the Australian Consumer Law?

Terms, Privacy & Your Rights

About Us & Policies