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Addicted to Audio

We accept:<ul><li style="font-family: Inter; font-size: 16px;">Visa, Mastercard, American Express and Union Pay</li><li style="font-family: Inter; font-size: 16px;">PayPal</li><li style="font-family: Inter; font-size: 16px;">Apple Pay, Google Pay and Shop Pay</li><li style="font-family: Inter; font-size: 16px;">Buy now, pay later: Afterpay and Zip</li></ul>All prices are in Australian dollars (AUD) and include GST where applicable. Delivery costs are shown separately at checkout.

We accept: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay and Zip. All prices are in Australian dollars (AUD) and include GST where applicable. Delivery costs are shown separately during checkout...

What payment methods do you accept?

Ordering & Payments

Ways to Pay

What are the delivery options for online purchases?

Do you deliver internationally?

Do you deliver to remote or regional areas?

Shipping Options & Costs

How long will my delivery take?

How do I track my order?

What happens if I'm not home for my delivery?

When will I receive my pre-order?

Delivery Times & Tracking

Can I collect my order from a store?

In-Store Pickup

My delivery arrived damaged - what do I do?

I'm missing an item or accessory from my order

Delivery Problems

Shipping & Delivery

How do I place an order?

Can I order by phone or in store?

Why isn't my discount/coupon code working?

Placing an Order

How do pre-orders work?

Pre-Orders

Can I change or cancel my order?

Can I update my delivery address after ordering?

Why was my order cancelled or not charged?

Changing or Cancelling an Order

Do you offer interest-free or buy-now-pay-later?

Are my payments secure?

Do you price match?

Pricing & Price Match

What is your change of mind returns policy?

Which products can't be returned for change of mind?

Change of Mind Returns

How do I return an item?

How long do refunds take to process?

Starting a Return

Returns & Refunds

My product is faulty on arrival (DOA) - what do I do?

What information do I need for a DOA or warranty claim?

Faulty on Arrival (DOA)

What warranty do your products come with?

How do I make a warranty claim?

How long do repairs take?

Warranty & Repairs

Faults, Warranty & Repairs

Do you sell gift cards?

Gift Cards

How does store credit work?

Store Credit

Gift Cards & Store Credit

Can you help me choose the right product?

Choosing the Right Gear

What is Bespoke Audio Services?

Do you offer custom in-ear monitors (CIEMs)?

Bespoke & Custom Audio

Shopping & Product Help

How do I create an account?

How do I reset my password?

How do I update my account details?

Managing Your Account

Your Account

How do I contact Addicted to Audio?

Where are your stores and what are the opening hours?

Contact & Stores

Are you an authorised Australian retailer?

Do you have a newsletter?

Our Promise

Where can I read your Terms & Conditions?

How do you handle my privacy and personal information?

What are my rights under the Australian Consumer Law?

Terms, Privacy & Your Rights

About Us & Policies

What payment methods do you accept?Updated 5 days ago