How long do refunds take to process?Updated 5 days ago

For approved DOA/warranty return claims, we action your chosen remedy (refund, replacement or store credit) within 2-7 business days of receiving and assessing your returned product, and confirming the fault.

For approved Change of Mind return claims, we will action your partial refund or store credit within 2-7 business days of receiving and assessing your returned product, and confirming that it is in brand new/factory sealed/unused condition.

Once a refund is issued, the time for funds to appear depends on your bank or payment provider (typically a few business days). Refunds are made to your original payment method.